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FULL SERVICE - Ultrasound Equipment Protection Plan

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Top-of-the-Line and Most Comprehensive Service Coverage Available

UMI Ultrasound offers a top-of-the-line, fully comprehensive ultrasound service program the provides the greatest protection of your ultrasound equipment investment and the ultimate peace-of-mind. We call it our Full Service Protection Plan.  Customers that purchase this plan want protection against unexpected expenses and the peace-of-mind that comes with knowing you're fully covered.

UMI's Full Service Protection Plan Features Include:

  • Guaranteed response times and priority handling to resolve equipment issues and get you up-and-running again. See the table below for specific details.
  • Complete cost of replacement parts.
  • All labor and travel costs during regular business hours (8:00am-5:00pm).
  • 24X7 access to technical engineering support.
  • Two American College of Radiology (ACR)-compliant preventative maintenance with safety inspections performed during the contract year. Each PM includes a complete diagnostic performance evaluation and necessary corrective maintenance to bring the ultrasound system into full alignment. Adhering to regularly scheduled preventative maintenance programs will keep your ultrasound equipment performing at its best.
  • All Service records maintained in accordance with prevailing authorities (ACR and HRS).
  • Hard copy documentation and electronic service reports are provided to maintain proper equipment and support records.

Note: There are a few exceptions to the coverage outlined in Full Service Protection Plan including, 3D/4D probes and TEE transducers will be quoted individually, all peripheral devices (DVD, VCRs and printers) are not covered.

We Will Be There When You Need Us Most with Guaranteed Response Times:

Peace-of-mind comes with the knowledge that we are only a short call away from helping you resolve an ultrasound system problem. With this plan you are our priority and we will do everything in our power to ensure your ultrasound equipment is always running at peak performance. Contact us for more information.

Response Level

Response Time

Telephone response to customer by phone

15 min.

Technical Support problem resolution by phone

30 min.

On-site service response

2 hours**

Problem resolution time to repair on-site

4 hours

Or, if problem not resolved

 

Technical Specialist On-site visit

8 hours*

* Dependent upon class of call (i.e., hard down unusable, system in use, customer request regular
follow-up service.)

** Dependent upon customer geographic location or delays in transportation caused by schedules
or weather.

Pricing Information

UMI pricing is competitive with other third party service providers. The Full Service Protection Plan pricing varies based on the number of systems you put under contract, as well as the ultrasound manufacturer and system model. UMI's service plan pricing is subject to change.

 

 

 

Reduce your Service Costs! Join our Probe Pool Program

UMI Full Service System Contract covers one ultrasound system and one transducer/probe.

Our Probe Pool Program works like this:

For each ultrasound system covered by a UMI Full Service Contract you have the ability to have one of your transducers/probes covered.  If you have 6 ultrasound systems covered you have up to 6 transducers/probes also covered by Full Service contract.  It does not matter on what system you replace the probe (TEE and 3D, or special probes are not included in the pool).

Once the 6 probes are replaced because of failure within the one year contract you would then have to pay for a probe replacement after the 6th probe.

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The UMI Ultrasound Pledge

  United Medical Instruments, Inc. is committed to providing ultrasound sales and services that exceed the expectations of the customers we serve.  

 

  UMI Ultrasound